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Head of Operations

  • On-site
    • Amsterdam, Noord-Holland, Netherlands
  • Operations Management

Job description

Welcome to GoPhoto – Where Innovation Meets Experience!


At GoPhoto, we develop and deliver photo retail systems for the leisure industry worldwide. Theme parks, aquariums, observation towers, sports stadiums, and many other attractions across the globe use the GoPhoto system to capture and sell exciting photos to their visitors.

Every year, more than 8 million visitors worldwide are photographed while enjoying their day out with family or friends.


Our mission? To provide our clients with innovative solutions that enhance their photography offerings, delight their visitors, and elevate their business.

With nearly 50 clients in 18 countries, GoPhoto’s reach is extensive. A few of our partners include A’dam Lookout, Johan Cruijff (AJAX) Arena, Harry Potter - Visions of Magic, Amaze Amsterdam, CAMP Merchandise Stores, Disney 100: The Exhibition, Jurassic World - The Exhibition, and Friends - The Experience.


Are you ready to join the movement and help us create memories that last a lifetime?


About the Role:

As the Head of Operations, you will lead the charge in optimizing GoPhoto’s day-to-day operations and taking our customer experience to the next level. Overseeing a talented team across finance, account management, HR, logistics, and office management, you’ll be responsible for building a seamless and scalable operational structure. Your focus will be on enhancing our service delivery, supporting client installations, and driving our ambitious growth goal of reaching 500 clients worldwide within the next five years.

If you’re passionate about operational excellence, thrive on managing diverse tasks, and are ready to play a vital role in a dynamic, fast-growing company, this role is for you.


What You Will Do:


  • Client Operations & Management: Oversee the entire client base across multiple countries, ensuring an outstanding level of service and smooth execution of projects.

  • Team Leadership: Manage and mentor a multidisciplinary team, including an Account Manager, Installation Manager, HR Manager, Warehouse Logistics Manager, and Office Manager. Provide direction, foster collaboration, and cultivate a positive, high-performing team environment.

  • Process Optimization & KPI Tracking: Develop, implement, and monitor operational processes to drive efficiency and consistency. Establish KPIs for team performance, revenue tracking, and client satisfaction.

  • Project Management: Coordinate client installations, product updates, and process improvements, managing multiple projects simultaneously to meet timelines and maintain high-quality standards.

  • Scaling Operations: Support the team’s growth as we work towards our ambitious goal of expanding from 60 clients to 500 in the coming years.

  • Strategic Support: Collaborate with leadership to drive key initiatives that support our broader goals and enhance our company’s service offering.

Job requirements


Who You Are:


  • Experience: 3-5 years in a Head of Operations or similar role, ideally within a B2B environment where hardware meets software. Experience in product companies, service providers, or event management would be advantageous.

  • Knowledgeable: Familiar with ERP systems, project management tools, and Google Suite. Knowledge of warehouse and logistics management is essential.

  • Client-Oriented: Strong account management skills, with a knack for balancing client needs with business goals.

  • Multitasker & Problem-Solver: Ability to handle a high volume of small, varied tasks, maintaining oversight across the team’s activities.

  • People Leader: A natural mentor with strong communication skills, ready to inspire and empower your team while keeping them motivated.

What We Offer:

  • Growth Opportunities: Be part of an exciting journey as we expand globally, with plenty of room for personal and professional development.

  • Flexibility: While most work is based in our office, we understand the importance of work-life balance and are flexible to accommodate personal needs, with occasional remote work options available.

  • Travel: Visit our clients’ locations around the world for installations and project support. Recent destinations include New York City, London, Berlin, and beyond!

  • Vibrant Culture: Join a team that values innovation, collaboration, and an entrepreneurial spirit, where your contributions truly make an impact.

Are you ready to help GoPhoto scale up and bring unforgettable memories to life? Apply now and become an essential part of our journey!


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